CANCELLATION POLICY

These are the terms and conditions for cancellation of services with both Breakthrough Savvy Ltd as well as Trilby Johnson – The Connective.

By booking a service via this website indicates acceptance of this policy.

LATE ARRIVALS OR SHORTER SESSIONS

Any sessions may be abbreviated if a client does not arrive at the scheduled time.

If you want to shorten your session time, e.g from 90 minutes to 60 minutes, a 24 hours notice is required, otherwise the full amount of the original session is due.

CANCELLATION TERMS

24 hours notice is required for cancellations so that your appointment time can be re-booked with another client. Where a booking is cancelled at short notice we reserve the right to charge a cancellation fee to cover the costs. This also applies in cases of illness.

More than 24 hours notice – no fee

Less than 24 hours notice – 50% of service fee

No shows – 100% of service fee

INAPPROPRIATE BEHAVIOUR

The services provided by Breakthrough Savvy Ltd as well as Trilby Johnson – The Connective are professional and therapeutic. A client understands that any illicit or sexually suggestive remarks, gestures or advances are not tolerated and will result in immediate termination of a session, and the client will be liable for payment for the full scheduled session.

These policies ensure that the professionalism and ethics of the businesses mentioned are respected. To ensure your session is a stress-free and relaxing experience.

Thank you for your understanding.
Trilby Johnson
Owner of Breakthrough Savvy Ltd and
Trilby Johnson – The Connective